Office closure

Due to the ongoing crisis in Sudan, our exams operations remain suspended until further notice. 

If you can get out safely to a country where there is a British Council office, please contact them directly for more information on how to register for an IELTS. 

IELTS online is only available in specific countries. Please visit https://takeielts.britishcouncil.org/take-ielts/book/ielts-online-test for more information.

We are only able to process requests for valid certificates (two years from when you took your test). If you qualify, please provide the information below at this link to allow us process your request.

• Full names (as written in your passport)
• Candidate number 
• Test date
• A copy of your ID used at registration
• Your new location

Please note that there will be a courier charge to be determined once we have received details of your new location.

Once we receive the above, we will advise you on next steps.

We are only able to process requests for valid certificates (two years from when you took your test). If you qualify, please provide the following information at this link to allow us process your request. You will require the following to complete your request:

• Full names (as written in your passport)
• Candidate number 
• Test date
• A copy of your ID used at registration
• Your new location

Please note that we can only determine the courier charge once we have received details of your new location.

As long as your result is still valid, please send us the following information via this link to enable us process your request:

1. Full name of test taker
2. Candidate number
3. Test date
4. University’s physical address

Please access here to apply for your IELTS refund.

If you have already applied for a refund, there is no need to re-apply. You will receive a notification once the refund has been paid.

Please visit the link below to apply for your certificate from Cambridge:

https://www.cambridgeinternational.org/exam-administration/results/lost-...

If you need assistance completing the online application form, please contact: info@cambridgeinternational.org

Given the circumstances, Cambridge will process the Certifying Statement itself free of charge, so please leave the payment section of the form blank. As per the instructions on the last page of the form, please ensure you also include a copy of an appropriate form of ID of yourself alongside the form itself.

Egypt based candidates

You will need to arrange with a school in Egypt as they would assist with any exam-related queries – we cannot advise you directly on any aspect of the process, so the school accepting your entries would need to raise any questions you have with Cambridge on your behalf.

Please access the schools list here.

Non-Egypt based candidates

Please contact your local British Council office. Alternatively, you can contact Cambridge directly on info@cambridgeinternational.org

Please contact Cambridge directly for more information on info@cambridgeinternational.org

All refunds are being made directly to the school. Please contact the school under which you registered for your refund.

Please share the below information via this link:

• Student number
• Date of birth 
• Phone number and email that you registered with 

Once we receive the above, we will advise you on next steps.

If you haven’t yet done so, please complete your refund application at this link.

If you have already applied for a refund and all required documents are in order, your refund will be processed and paid to you as soon as possible. Please allow at least four weeks from the date you requested a refund before contacting us again.

British Council remains committed to continuing, where possible, to work in Sudan and to a full return to Khartoum when safe to do so. The safety and security of our colleagues, customers, and students is our highest priority. Here are some free materials you can use in the meantime accessible through https://sudan.britishcouncil.org/en/english/online

Due to the ongoing conflict and the impact on British Council operations in Sudan, the organisation has made the difficult decision to change its operating model in the country. 

We have suspended operations in Exams and Teaching until it is safe and viable to return to Sudan. Programme/project work that is donor funded will proceed and new business opportunities will be explored as funders seek to support civil society in Sudan and vitally needed rebuilding efforts in education and culture.

Please visit this link to register.

If you are already a registered member and require further assistance, please email digitallibrary@britishcouncil.org with your query. 

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