Last updated: 10 September 2020. 


When will my suspended course resume?

All British Council classroom based English courses are temporarily suspended, following the Sudanese Government guidelines. While this suspension is in place, we are teaching using online classrooms. Students have received emails with information on how online classes work, when the lessons will begin and how to use the online platform.


What are you offering students while my classes are suspended?

We are offering all students the option to continue learning through online classrooms. We will do our best to ensure your course lessons take place at the same time, with the same teacher and classmates. We will soon be advising on online activities. 

How do online classrooms work?

For adult courses, online classes are conducted using Webroom (a web-conferencing tool). Webroom will allow you to practise speaking, listening, reading and writing with your teacher and classmates in real time and do pair and group work, just as you would in a classroom based lesson. We will give you instructions on how to join a class via email before your first lesson. It is easy to do and won’t take long.


Children’s courses?

We will be advising you soon of our on-line learning offer for young Learners.  It will include live lessons with the teacher and also self-study activities to be completed online before and after each live lesson.

We apologise for the delay in launching this offer but we need to ensure that  we follow the same best practice guidelines in Child Protection in our on-line services as we do in our face to face activities. The safety of your child and privacy of their data is always our top priority. We will send you details of the secure online learning platform for your child as soon as possible.


Can I transfer my registration (or my child’s registration) to a future classroom-based programme?

Yes, to transfer please contact us at asking for a transfer form to be filled out. 

Can I claim a refund if I (or my child) don’t wish to continue with a learning programme?

You will be given an option of Credit or transfer, please send an email explaining your circumstances to

When will course re-registrations open?

We do not have any dates for re-registration at present due to the changing circumstances around Covid-19. As an alternative, we have started Term 4B as online classes for Adult students.


What happens if I decide to discontinue with virtual classes after signing on?

You will need to state the reason and request either a transfer or credit, by sending an email to



Your question have not be answered? Please contact us